Welcome to our fashion haven! At Style Nest Store, we’re committed to making your shopping experience as seamless as our bestselling satin skirts. Below you’ll find answers to our most frequently asked questions about our London-inspired collections and boutique-style service.
About Our Products
What styles of clothing do you specialise in?
We curate trend-forward dresses, statement skirts, and versatile tops designed for multiple occasions – from brunch dates to evening cocktails. Our collections particularly appeal to fashion-conscious individuals who appreciate London-inspired style with boutique-level quality.
Are your products true to size?
Each product page includes detailed size guides to help you find your perfect fit. Our Carlisle-based team selects pieces known for their flattering cuts, but we recommend checking individual measurements as some designs may have intentional oversized or tailored fits.
How often do you update your collections?
We regularly refresh our offerings to keep your wardrobe current. For the latest arrivals, we suggest subscribing to our newsletter or checking our ‘New In’ section weekly.
Ordering & Payments
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure, hassle-free transactions.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. Your financial details are never stored on our systems.
Can I modify my order after placing it?
To maintain our speedy processing (1-2 days), we’re unable to modify orders once placed. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to assist before dispatch.
Shipping & Delivery
Where do you ship to?
We ship worldwide (excluding Asia and select remote areas) from our Carlisle headquarters. Our team personally oversees every shipment to ensure boutique-level standards.
What are my delivery options?
🚚 Express Shipping (£12.95)
Delivery in 10-15 days after dispatch via DHL/FedEx – perfect for last-minute events
🎁 Free Standard Shipping (orders over £50)
Delivery in 15-25 days after dispatch via EMS – ideal for seasonal wardrobe updates
Why can’t you ship to Asia?
Currently, logistical challenges prevent us from serving Asian destinations, but we’re actively working to expand our reach! Sign up for our newsletter to be notified when we launch in new regions.
How can I track my order?
You’ll receive a dispatch notification email with tracking information when your style selections begin their journey. For time-sensitive deliveries, we recommend choosing express shipping.
Returns & Exchanges
What’s your return policy?
We offer 15 days from receipt to return any items that don’t spark joy. Items must be unworn, with tags attached, and in original packaging. While we’re confident our curated pieces will become fast favorites, we want you to be completely satisfied.
How do I initiate a return?
Simply email [email protected] with your order number and return request. Our London Road customer care team will guide you through our hassle-free process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty. We recommend using a tracked service for your protection.
Account & Customer Service
How do I contact customer service?
Our Carlisle-based team provides the same personalized service you’d experience in our (imaginary) London boutique. Reach us at [email protected] for any queries – we typically respond within 24 hours.
Do you offer styling advice?
Absolutely! While waiting for your delivery, browse our styling guides to plan how you’ll wear your new pieces. Many of our tops and dresses transition beautifully from day to night.
Can I visit your physical store?
Currently we operate exclusively online from our 53 London Rd, Carlisle headquarters, allowing us to focus on delivering exceptional quality and service to our global fashion community.
Still have questions? Our fashion-obsessed team is always here to help at [email protected]. Now that you’re informed, why not explore those must-have trousers or your perfect dress? They’re just a click away…